Modernization can feel like an uphill battle in government. It's not that people don't want to make things better. It's just that they fall into thinking that change is not possible. But innovation is happening all the time. The key is to find ways to bring that innovation forward and use it as a catalyst for change. Join us online Wednesday, April 17 at 12 p.m. ET/9 a.m. PT as we discuss nine different ways innovation can transform your emplo...

Public surveys are a critical CX tool for gauging your services’ effectiveness and measuring constituent engagement. But if your surveys aren’t currently hitting the mark or providing the right insight, you’re missing out on important feedback from those you serve. Join us online Monday, April 15 at 4 p.m. ET/1 p.m. PT to hear from a government CX expert about how to ramp up the effectiveness of your public surveys.

When it comes to providing services for both employees and constituents, many agencies are working in the dark: They just don’t have any concrete idea of how those services are resonating with the intended users. Needless to say, that is not a good long-term strategy. That’s where data can help. Join us online Tuesday, Dec. 12 at 2 p.m. ET/11 a.m. PT to hear from experts at General Services Administration, Dept. of Veterans Affairs...

Join us online Wednesday, Nov. 29 at12 p.m. ET/9 a.m. PT We will discuss how to empower people, strategy and technology for the agency of the future. Specifically, you’ll learn: How technology can help drive mission success. What core skillsets agencies are looking for from their employees to create a more modern government. How agency leaders are prioritizing and strategizing to meet future mission objectives.

NextGen Virtual Summit: Skill Sets for the Modern Public Servant Wednesday, Oct. 25, 2023 10 a.m. ET/7 a.m. PT – 4 p.m. ET/1 p.m. PT Registration is open to everyone and there is no fee to register or attend. Attendees can earn up to 5 CPE credits.

Back in 2021, the Biden Administration released an Executive Order providing a vision for improving user experiences with government. So, where does that leave agencies almost two years later? Where are they in their journeys? Join us online Thursday, Sept. 21 from 2-2:45 p.m. ET/11-11:45 a.m. PT to hear from government and industry leaders about the frameworks they use to improve user experience.

From where you work has become a political hot potato. But the politicians aren’t the ones who are returning to the office and transitioning to more in-person work, you are. And we know that it hasn’t been an easy transition for some of you. A recent Federal Times survey found that half of federal employees have applied for a new job since 2021 when agencies were first formally told to initiate return-to-office plans in the wake of...

Given that there are only 24 hours in a day, what could you accomplish if you weren’t stuck doing low-value, repetitive stuff that eats away at your time? Probably a lot more. That’s where automation could be your biggest ally. Join us online Wednesday, Sept. 20, from 2-2:50 p.m. ET/11-11:50 a.m. PT to learn from government and industry leaders about how automation can help increase your productivity and that of your workforce.

Where government employees should work has become quite the controversial issue. And there are a lot of reasons in the DC metro area why employees are being called back to their offices, including to help support the local economy. The White House has asked agencies to revisit their telework policies to try and bring more employees back into the office, at least part-time, to help enhance collaboration. But many government employee unions are...

508 compliance has been the minimum accessibility standard for generations. But with recent Executive Orders on disability and customer experience, agencies are now focused on achieving a broader and more effective definition of accessibility. This can include revamping websites to be more readable all the way down to making proper color choices for constituent resources. Agencies are looking for new ways and strategies to increase accessibili...